Outpatient Telehealth Visits

Speare Memorial Hospital’s outpatient telehealth visits are designed to provide you with a safe environment to connect to your medical provider without leaving the comfort of your home. A telehealth visit provides peace of mind by connecting you through two-way, secure audio and or/visual technology. Speare Memorial Hospital and its physician practices have adopted the free StarLeaf application as a means of connecting with you in a virtual environment. 

If you would like to have a telehealth visit with your medical provider, please contact your physician’s office.

Plymouth General Surgery (603) 536-5670
Plymouth OB/GYN (603) 536-1104 
Plymouth Orthopedic & Sports Medicine (603) 536-1565 
Plymouth Pediatric & Adolescent Medicine (603) 536-3700 
Speare Primary Care (603) 536-1881

Setting Up and Attending Telehealth Visits

If you are a patient and you have arranged for a telehealth appointment, please follow the instructions below:

Setting up to attend a telehealth visit

Tablet and smartphone setup

Cellphone Starleaf 1
  1. Go to the App Store (for iPhone/iPad) or Google Play (for Android) and download the StarLeaf app.
  2. Once an appointment has been made, you will receive an e-mail from our staff.  Simply select ‘Join this StarLeaf Meeting,’ and you will be taken to StarLeaf’s launch.  The receptionists or medical assistants will be in touch with you prior to your visit to ensure connectivity.
  3. You are welcome to test the app before you attend a telehealth visit.

Computer setup (Windows and Mac)

Laptop Starleaf
  1. Download and install the following:
    • StarLeaf
    • Select the appropriate operating system:
      • Windows
      • Mac
  2. Once an appointment has been made, you will receive an e-mail from our staff.  Simply select ‘Join this StarLeaf Meeting,’ and you will be taken to StarLeaf’s launch.  The receptionists or medical assistants will be in touch with you prior to your visit to ensure connectivity.
  3. You are welcome to test the app before you attend a telehealth visit.

Testing the telehealth app or program

Before you attend a telehealth visit, it is extremely important to test the app or program where you will be at the time of the visit, such as your home or office.  Our receptionists will contact you on the day of, or one day prior, to remind you of the visit, and they will work with you to ensure that you have connectivity.

If successful, you will see yourself appear on the screen and be able to hear your voice.

On the day of your telehealth visit

  • On the day of your telehealth visit, you will receive a call from the receptionist approximately 15 minutes before the appointment.  They will review your demographics and insurance and collect any copayments due.  The receptionist will ask you to revisit the e-mail appointment to launch StarLeaf.
  • Click JOIN and you will be placed in the Virtual Waiting Room accompanied by soft music while you wait for the provider to connect with you.

We are excited to offer you this opportunity to meet your healthcare needs.

Outpatient Telehealth Visit FAQs

What is an outpatient telehealth visit?
Telemedicine uses a videoconferencing platform, much like Skype, to connect providers with patients in different locations for a telehealth medical visit.

How does it work?
You can attend an outpatient telehealth visit with a Speare physician practice provider from the location of your choice.

Am I still able to see my provider in person if I start using telehealth visits?
Yes, absolutely! You and your provider can discuss the frequency and appropriate use for telehealth visits.

Does my health insurance cover telemedicine visits?
Yes, in many circumstances. As for any medical service, if you are unsure about your telemedicine coverage benefit, please call your insurance company for more information.

Are copayments required to be collected for telehealth services?
Most commercial payers – Blue Cross Anthem, Harvard are waiving the copayment. New Hampshire state programs: Medicaid, New Hampshire Healthy Families, AmeriHealth and Wellsense are waiving copayments until further notice. If you have other insurance, we suggest you contact your insurance to verify.

What if I do not have insurance?
After your call to schedule your telehealth appointment, you will be transferred to one of our financial counselors who will help guide you through available options.   In case you are disconnected or if you have questions in the future, our counselors can be reached at (603) 238-6471.

Will I still be billed if there are technical challenges?
If any challenges arise which result in an unsuccessful two-way audio/visual connection, you will not be charged for the visit.

What do I need in order to participate?
If you have your telehealth visit in a non-clinical setting, like your home, you will need access to Wi-Fi or a strong cell signal, and a device that has a camera, speaker and microphone.

Is the telehealth visit connection secure and private?
Yes! The StarLeaf platform and software is encrypted for your safety and security.

Is it recorded?
No, your telehealth visits will never be recorded.  The provider will document the visit in our electronic medical record system.

If I am interested in having a telehealth visit, where do I start?
If you are interested in having an outpatient telehealth visit, contact your provider office to arrange a visit.

Are all patients able to schedule a telehealth visit?
Patients who meet certain criteria where a telehealth visit is medically appropriate can schedule an appointment by calling the physician office.

Starleaf User Guide

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