Latest News

Speare Memorial Hospital Welcomes Dr. Taylor Augustine to Plymouth OB/GYN

Speare Memorial Hospital is pleased to announce that Dr. Taylor Augustine has joined the team of providers at ...
Read More

Welcome Dr. Taylor Augustine to Plymouth OB/GYN!

Welcome Dr. Taylor Augustine to Plymouth OB/GYN! We're thrilled to introduce Dr. Taylor Augustine, a compassionate and highly ...
Read More

10th Annual Speare Shuffle 5K 2025

Register Online Become a Sponsor! Saturday, May 17th9:00 am Sign-in10:00 am Walk/Fun Run Begins38 Langdon Street (Speare's offsite ...
Read More

At Speare Memorial Hospital, our primary customers include our patients and their families. The QM Program diligently evaluates care delivery services and ways to improve customer satisfaction. In doing so, SMH partners with the nationally renowned company, Press Ganey , which specializes in administering, and reporting outcomes pertaining to patient satisfaction. Care delivery areas surveyed by Speare Memorial include:

  • Ambulatory Surgical Services
  • Emergency Room
  • Inpatient Services
  • Medical Practices
  • Outpatient Services (i.e. Laboratory, Radiology, Cardiac Rehab, Oncology, CardioPulmonary)
  • Urgent Care (Plymouth and Meredith)
  • OutPatient Rehab Services (Plymouth and Bristol)

The expectation of the QM department is that patient concerns and/or grievances are addressed in a thorough and timely manner.

In the fiscal year 2025 we will be adding more esurvey and text options to improve efficiency of survey delivery and response.

Chart with % of Patients Recommend Speare
Likelihood to Recommend Practices
Translate »
Scroll to Top