Latest News
First Vaccine Shipment Arrives at Speare Memorial Hospital in Rural New Hampshire
The first two in line for the new COVID-19 vaccine at Speare were Dr. Thomas Scott, medical director ...
Read More COVID-19 symptoms? Rapid tests now available at Speare Memorial Hospital
Abbott BinaxNOW rapid COVID-19 tests for K-12 students and others who have COVID-19 symptoms (called “symptomatic”) are now ...
Read More Speare Memorial Hospital & Mid-State Health Center are pleased to welcome Dr. Jennifer Bentwood to our community
Dr. Jennifer Bentwood “As a family doctor who also practices obstetrics, I get to be part of some ...
Read More At Speare Memorial Hospital, our primary customers include our patients and their families. The QM Program diligently evaluates care delivery services and ways to improve customer satisfaction. In doing so, SMH partners with the nationally renowned company, Press Ganey , which specializes in administering, and reporting outcomes pertaining to patient satisfaction. Care delivery areas surveyed by Speare Memorial include:
- Ambulatory Surgical Services
- Emergency Room
- Inpatient Services
- Medical Practices
- Outpatient Services (i.e. Laboratory, Radiology, Cardiac Rehab, Oncology, CardioPulmonary)
- Urgent Care
The expectation of the QM department is that patient concerns and/or grievances are addressed in a thorough and timely manner.
