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AHA, AMA and ANA Urge You To Wear A Mask to Help Stop the Spread of COVID-19
Together, the American Hospital Association (AHA), the American Medical Association (AMA), and American Nurses Association (ANA) released a ...
Read More New Pediatrician at Plymouth Pediatric & Adolescent Medicine
Dr. Brittany Anibal is joining Plymouth Pediatric & Adolescent Medicine at Speare Memorial Hospital. A graduate of Souhegan ...
Read More Message to Our Community: Resuming Time-Sensitive, Elective Services
Speare Memorial Hospital Resumes Safe, Time-Sensitive Medical Services Speare Memorial Hospital is pleased to be able to lift ...
Read More At Speare Memorial Hospital, our primary customers include our patients and their families. The QM Program diligently evaluates care delivery services and ways to improve customer satisfaction. In doing so, SMH partners with the nationally renowned company, Press Ganey , which specializes in administering, and reporting outcomes pertaining to patient satisfaction. Care delivery areas surveyed by Speare Memorial include:
- Ambulatory Surgical Services
- Emergency Room
- Inpatient Services
- Medical Practices
- Outpatient Services (i.e. Laboratory, Radiology, Cardiac Rehab, Oncology, CardioPulmonary)
- Urgent Care
The expectation of the QM department is that patient concerns and/or grievances are addressed in a thorough and timely manner.
