Latest News
Dr. Paul Musco, ophthalmologist at White Mountain Eye Care, has been named a “Top Doc” for the 5th year in a row!
An annual poll conducted by New Hampshire Magazine asks every licensed physician in the state to choose who ...
Read More Bringing Awareness to Diabetes Alert Day on March 22nd
The Speare Memorial Hospital Wound Care & Hyperbaric Medicine Center, a member of the Healogics network, is supporting ...
Read More Speare Memorial Hospital and its Medical Practices Unveil a NEW Patient Portal Today!
Our NEW, secure Patient Portal provides the most accurate, up-to-date information available about our patients’ care at Speare ...
Read More At Speare Memorial Hospital, our primary customers include our patients and their families. The QM Program diligently evaluates care delivery services and ways to improve customer satisfaction. In doing so, SMH partners with the nationally renowned company, Press Ganey , which specializes in administering, and reporting outcomes pertaining to patient satisfaction. Care delivery areas surveyed by Speare Memorial include:
- Ambulatory Surgical Services
- Emergency Room
- Inpatient Services
- Medical Practices
- Outpatient Services (i.e. Laboratory, Radiology, Cardiac Rehab, Oncology, CardioPulmonary)
- Urgent Care
The expectation of the QM department is that patient concerns and/or grievances are addressed in a thorough and timely manner.
