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Patient Experience

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Speare Memorial Hospital Returns to MEDITECH with Expanse Signing

WESTWOOD, Mass.--(BUSINESS WIRE)--When comparing EHR vendors to replace its current system, Speare Memorial Hospital (Plymouth, NH) prioritized both advanced technology ...
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Maintaining your colon health during the pandemic

By Dr. Joseph Casey, Plymouth General Surgery When people ask me about putting off their colonoscopy due to ...
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Member of the Month – Anthony Patti

Tony joined RehabFIT in August of 2019, and has been a regular ever since.  You can find Tony ...
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At Speare Memorial Hospital, our primary customers include our patients and their families. The QM Program diligently evaluates care delivery services and ways to improve customer satisfaction. In doing so, SMH partners with the nationally renowned company, Press Ganey , which specializes in administering, and reporting outcomes pertaining to patient satisfaction. Care delivery areas surveyed by Speare Memorial include:

  • Ambulatory Surgical Services
  • Emergency Room
  • Inpatient Services
  • Medical Practices
  • Outpatient Services (i.e. Laboratory, Radiology, Cardiac Rehab, Oncology, CardioPulmonary)
  • Urgent Care

The expectation of the QM department is that patient concerns and/or grievances are addressed in a thorough and timely manner.

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